All provisions contained in the Privacy Policy apply to the domain koko.hr and the subdomain shop.koko.hr.

This privacy statement explains how KOKO, a craft for production and services, owned by Petra Ivaštanin, Zagreb (hereinafter: KOKO) processes your personal data. KOKO is focused on the protection of your personal data and their processing in accordance with the General Data Protection Regulation and the Evidence Act of the General Data Protection Regulation.

Read these policies carefully to understand why and how we collect your personal information and how it will be used.

The company responsible for the processing of personal data:

KOKO, owner Petra Ivaštanin

Maceljska ulica 11/1, 10 000 Zagreb

OIB: 60307500055

MBO: 91368804

Director and responsible person: Petra Ivaštanin

Contact details of the person responsible for the protection and management of personal data are: Petra Ivaštanin, +385 98 617 628, +385 98 617 628, petra.ivastanin@koko.hr

1. Purposes for which we process personal data

We process your personal data because the law requires certain actions, ie because the processing is necessary for the execution of the contract, or to take action before the contract or based on our legitimate interests, except when these interests are stronger interests or fundamental rights and freedoms of individuals requiring the protection of personal data.

If we cannot process personal data on the basis of the stated legal grounds, we will ask for your consent. If the processing is based on your consent, you have the right to withdraw your consent at any time. Withdrawal of consent must be notified to the head of processing by e-mail petra.ivastanin@koko.hr or to the address KOKO, owner Petra Ivaštanin, Maceljska street 11, 10000 Zagreb with the entry “For personal data protection officer KOKO, owner Petra Ivaštanin “.

Such withdrawal shall not affect the lawfulness of the consent processing prior to its withdrawal.

We process your personal data when necessary to enter into and fulfill the rights and obligations arising from the sales contract, for marketing purposes, for the purpose of improving our business and your user experience (eg when you buy or order products and / or services from us, when you contact us by phone or email, etc.).

We generally collect personal information directly from you when you order certain products or services or fill out a certain form.

2. Categories of personal data

When concluding a sales contract, we need information such as name, surname and address in order to fulfill our contractual obligation to deliver products and services.

Sometimes we ask for additional personal information such as contact number and email address, shipping address, financial information including credit and debit card information or other payment information you provide to us when filling out forms on our website or when you communicate with us by phone or email and additional information you choose to voluntarily share with us.

KOKO collects data on potential customers, with the purpose of informing them in a timely and accurate manner about the current special offers and promotions, exclusively in the services for which potential customers have expressed interest. For this purpose, we collect only basic personal data (name and surname, contact phone number, contact e-mail and product in which interest is expressed)

3. Your rights

Your rights are as follows:

Right of access. You have the right to obtain confirmation from us as to whether your personal data is being processed and, if such personal data is being processed, access information includes, inter alia, the purposes of processing, the categories of personal data concerned, recipients or categories of recipients personal information has been or will be disclosed. However, this is not an unconditional right and the interests of other individuals may limit your right of access.

You have the right to receive a copy of the personal data being processed. For further copies you have requested, we may charge a reasonable fee based on administrative costs.

Right to correction. You have the right to obtain from us the correction of your inaccurate personal data. Taking into account the purposes of processing, you have the right to supplement incomplete personal data, including by giving an additional statement.

Right to erase (“right to forget”). Under certain conditions, you have the right to obtain from us the deletion of your personal data and we are obliged to delete such personal data.

The right to limit processing. Under certain conditions, you have the right to obtain from us a restriction on the processing of your personal data. In this case, the relevant data will be marked and can only be processed for certain purposes.

The right to object. Under certain conditions, you have the right to object to the processing of your personal data at any time, for reasons related to your specific situation or when personal data is processed for direct marketing purposes and you may ask us not to process your personal data anymore.

The right to data portability. Under certain conditions, you have the right to receive personal data relating to you, provided to us in a structured, usable and machine-readable format, and you have the right to transfer this personal data to another controller, without our interference.

If you want to find out more or want to use one or more of the above rights, feel free to contact the processing manager by e-mail petra.ivastanin@koko.hr or at KOKO, owner Petra Ivaštanin, Maceljska street 11, 10000 Zagreb with the entry “For Personal Data Protection Officer KOKO, owner Petra Ivaštanin “.

If you are not satisfied with how we process your personal data, you can contact the Personal Data Protection Agency.

4.Storage of personal data

We keep the personal information we collect about you in a secure environment. Your personal information is protected from unauthorized access, disclosure, use, alteration or destruction by any organization or individual.

The collected data will be stored only for as long as is necessary for the previously mentioned purposes.

Your personal data will not be kept in a form that allows you to be identified for longer than the processing manager reasonably deems necessary to achieve the purpose for which it was collected or processed. The controller will keep certain personal data for a period of time prescribed by law or a regulation that obliges the controller to keep the data.

If you have given us consent, we will process your personal data until the consent is withdrawn.

In the event that you make a well-founded objection to the processing of personal data based on a legitimate interest, we will not process your personal data in the future.

Furthermore, if judicial, administrative or extrajudicial proceedings are instituted, personal data may be stored until the end of such proceedings, including a possible period for declaring remedies. The controller will keep certain personal data for a period of time prescribed by law or a regulation that obliges the controller to keep the data.

5. Recipients of personal data

It is important to note that we may provide your personal information to our trusted partners who provide services on behalf of and for the account of the processing manager. For example, for the delivery of ordered products or for sending emails and newsletters. The mentioned service providers are obliged, according to the relevant contracts, to use the data entrusted to them only in accordance with our guidelines and exclusively for the purpose we have strictly determined. We also oblige them to adequately protect your information and to consider it a business secret.

We emphasize that the law prohibits the disclosure of your personal data to any third party contrary to the regulations governing the protection of personal data, and that we act accordingly.

6. Transfer to third countries

KOKO uses tools and services of social networks based outside the EU. We are required to warn you that third parties who operate these social networks may transfer your personal information to the United States where it is shared with intelligence services in accordance with the regulations in force in the United States.

We care about the protection of your data and that is why we have launched mechanisms that will enable an even higher level of your protection.

We will additionally inform you about all the measures taken, and we will change our policies upon completion of the ongoing procedures.

7. Cookies

We will retain and evaluate information about your recent visit to our website and how you have used different parts of our website for analysis purposes, or to understand how users use our website.

To maintain the website and ensure that its functionality is at the expected level, the processing manager uses a technology known as “cookies”. Cookies are small files that we send to your computer and can be accessed later. They can be temporary or permanent. Thanks to cookies, you can easily search our site and display results that are relevant to you. Cookies show us what interests you and other visitors to our website, which helps us improve it.

Cookies allow us to optimally adapt the offer to users and make it more efficient and secure.

You can block the installation of cookies with the appropriate setting in your browser. Please note that in this case you will not be able to use all the features of this site in full.

Read more about the use of cookies and how to regulate their settings in our Policy on the use of cookies.

8. Payment security

The confidentiality of customer data is protected and ensured by the use of SSL encryption.

Online billing sites are secured using the Secure Socket Layer (SSL) protocol with 256-bit data encryption (SSL encryption is the process of encrypting data to prevent unauthorized access during transmission).

In this way, secure transmission of information is enabled and unauthorized access to data during communication between the customer’s computer and PayWay service is disabled, and vice versa.

This service and financial institutions (card companies) exchange data using a virtual private network (VPN), which is protected from unauthorized access.

Credit card numbers are not stored and are not available for inspection by KOKO, owned by Petra Ivaštanin, or by unauthorized persons.

9. The principle of justice

In its business, KOKO adheres to fairness and honesty in all forms of interaction with customers (potential customers) and customers of its products and services, the greatest emphasis is placed on maintaining the quality of service.

10. Warranties and Denials

The owner of this website makes every effort to ensure that the information on this website is accurate and precise, but makes no warranties as to its accuracy or completeness. All users agree that they personally bear every risk related to accessing and using the content of this website. The owner of this website hereby excludes his responsibility for any direct and / or indirect damage that arises or could arise from access, use or inability to use the content listed on https://www.koko.hr/, as well as for any error or omission in the content of this website.

This website contains third party information and links to other websites over which https://www.koko.hr/ has no control. Such information is marked appropriately, with reference to third party ownership when we felt it was mandatory to do so and wherever practicable.

11. Responsibility

KOKO and the third parties involved in the creation, production or delivery of this site on our behalf have no liability for direct, incidental, consequential, indirect or punitive damages, costs, losses or any liability arising from access, use, inability to use, changes to the content of this website or result from any other website through a link to this website or through any actions we take or do not take as a result of any email you send.

KOKO and the third parties involved in the creation, production or delivery of this website are not responsible for maintaining the materials and services available on this website or providing related updates, updates or publications. Any material available on this site is subject to change without notice.

Furthermore, KOKO does not accept responsibility for any loss caused by viruses that may infect your computer or any of your other assets through the use, access or download of any material from this website. If you choose to download material from this website, you do so at your own risk.

12. Supplement to legal notice

We reserve the right to make changes and corrections to this document. Please refer to this page from time to time to have an overview of new information.